12Commerce Features
Verified Reviews & Product Q&A
Reviews on 12Commerce are limited to verified buyers — customers who have actually received a delivered order. Star ratings and review blocks display genuine proof, and a product Q&A section lets buyers answer common questions in public, so future customers see objections resolved before they ask.
What you can do with verified reviews & product q&a
Only real buyers can review — plus a public Q&A that answers objections before they are asked.
Verified-buyer reviews only
Review eligibility is tied to a delivered order — fake reviews are structurally impossible.
Star ratings on product pages
Average ratings update from real orders and display alongside review blocks.
Public product Q&A
Common questions get answered once and stay visible for every future buyer.
Trust that converts
Real, dated reviews from verified purchases build confidence where photos alone cannot.
The problem it solves
Fake reviews have made buyers skeptical, and stores without social proof struggle to turn visitors into customers. Unanswered product questions quietly lose sales.
Who it is for
Merchants who want a trustworthy storefront with real social proof, and stores where buyers ask questions before ordering.
How it works
A simple workflow that fits how stores already operate.
Sell and deliver
Customers become eligible to review only after their order is delivered.
Collect reviews
Eligible buyers see the review option; their ratings appear on the product.
Answer public questions
Monitor the Q&A section and respond so future buyers see the answer.
Explore related features
Verified Reviews & Product Q&A checklist
- Verified-buyer reviews only
- Star ratings on product pages
- Public product Q&A
- Trust that converts
- Sell and deliver
- Collect reviews
- Answer public questions
Frequently asked questions
Answers about this 12Commerce feature. Anything specific to your plan or store can be confirmed with the team.
Can anyone leave a review?
No. Only customers who received a delivered order can review — the system prevents fake reviews by design.
How do reviews help my sales?
Verified ratings and answered questions remove doubt at the moment of purchase, which typically increases conversion.
Is there a wishlist for customers?
Yes. Customers can save products for later, helping window shoppers convert when you run offers.
Are reviews included on all plans?
Reviews and Q&A are part of the product page experience; check the pricing page for plan-specific limits.
Ready to see 12Commerce in your store?
Start with a free trial and launch your online store in minutes — no credit card or technical setup required.
Build Stunning Stores FastSell Any Product, AnywhereGrow With Smart InsightsFull Business ControlBuild Stunning Stores FastSell Any Product, AnywhereGrow With Smart InsightsFull Business ControlBuild Stunning Stores FastSell Any Product, AnywhereGrow With Smart InsightsFull Business ControlBuild Stunning Stores FastSell Any Product, AnywhereGrow With Smart InsightsFull Business Control